Cart
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

My Account

  1. Why should I create an account to shop at www.dhanakfashion.pk?

    When you create an account at www.dhanakfashion.pk, You enter and Save all your required information and every time when you shop with us system will use already save information.

  2. What is the procedure/ method to create account at dhanakfashion.pk?

    Step 01 = Click at create account Step 02 = Fill up the form Step 03 = Submit the form

  3. How can I edit/Update my account and shipping detail?

    When you login your account then you can edit and update your information.

  4. I forgot my password, how can I retrieve it?

    Please click on ‘Forget password’ which is available at the ‘logIn’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

  5. What are the benefits of signing up an account with you?

    By signing up an account with www.dhanakfashion.pk, you will be able to access and manage your account information easily. This includes: Changing your password Updating your billing or shipping address Checking your order status Viewing your complete order history Managing your e-mail preference settings (e.g. choose whether to receive mails from www.dhanakfashion.pk) Update Address book

  6. When I place an item to my shopping bag, is the item placed under my reservation?

    Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer can purchase the item.

  1. *How can I place an order?*

    In order to place an order with www.Dhanakfashion.pk, you will be required to: Sign in to your online account Shop for the items you want Add the items to your Shopping Bag Proceed to checkout Enter billing and shipping information Provide payment information Review and submit your order Check your order status Note you can add products in your cart with signing in, but when you check out system will ask to login your account

  2. How will I know if www.dhanakfashion.pk has received my order?

    After you place your order, you will receive an acknowledgement e-mail from www.dhanakfashion.pk to confirm that your order has been well-received.

  3. Is it possible to view order detail or history?

    Yes, You can view yur order detail and history by clicking at my Account link

  1. What is undeliverable package?

    www.dhanakfashion.pk believes that all our online shoppers are responsible and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Wrong address, Change of mind and delivery person unable to find the address.

  2. What happens if an incorrect address is provided for the delivery?

    If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.

  3. How is the delivery processed?

    Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us

  4. How is the delivery processed?

    Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us

  1. What is Return Policy ?

    You can return the product with in 7 days after receiving the product. Company will repay your product price after product inspection. Remember Product should be in its original condition. incase found defective or any change in product like shrinkage cutting etc, We will not accept any return in such case.

  2. How to return Goods ?

    To return the goods, you can send it through any courier service at our official business address. Your product price will refund after product inspection through Bank transfer or any reasonable online Payment transfer method.